Privacy Policy

Personal information protection policy, use of cookies and confidentiality policy

Introduction

Welcome to the SPCA Roussillon website (hereinafter referred to as “we” or “us”). We are committed to protecting the privacy of our customers and users of our website.

This Policy for the protection of personal information, use of cookies (cookies) and confidentiality policy (hereinafter: “the policy”) aims to inform you about the way in which the SPCA Roussillon collects, uses, discloses and protects your personal information in accordance with the Act respecting the protection of personal information in the private sector (hereinafter “APPIPS”) and other applicable Quebec or Canadian data protection laws.

Collection of personal information

We collect personal information only to the extent necessary to fulfill the purposes set out in this policy when you use our website or interact with our services. The personal information we collect may include, but is not limited to, the following:

  • First and last name.
  • Address.
  • Email address (email address, internet protocol (IP) address).
  • Phone number.
  • Information for contact and customer service.

We collect this information when you voluntarily provide it to us, for example, when creating an account or communicating with our customer service, particularly via a form.

Use of personal information

We use your personal information for the following purposes:

  • Provision of the services you have requested.
  • Processing requests for information or support requests.
  • Communicating with you about our services and special offers that are not sold through our website.
  • Communication regarding our services.
  • Continuous improvement of our services.
  • Compliance with legal obligations.

Use of connection cookies (hereinafter: “cookies”)

We use cookies and similar technologies to improve your experience on our website. A cookie is a small text file stored on your computer or mobile device by the web browser. Cookies help us understand how you interact with our website, personalize your experience, and analyze usage trends.

a. Types of cookies

Essential cookies: These cookies are necessary for our website to function, allowing you to navigate and use its basic features.

Preference cookies: Preference cookies allow a website to remember information that changes the way the site behaves or is displayed, such as your preferred language or the region you are in.

Performance cookies: These cookies help us collect information about how visitors use our website, for example: which pages are most popular. This data is used to improve the website and make your experience better.

Statistics cookies: Statistics cookies help website owners, by collecting and reporting information anonymously, to understand how visitors interact with websites.

Advertising (or marketing) cookies: We may use third-party cookies to deliver personalized advertisements based on your interests.

b. Cookie Control

You can usually configure your browser to refuse cookies or notify you when cookies are being sent. However, please note that some parts of our website may not function properly without the use of cookies.

Disclosure of personal information

We will not disclose your personal information to third parties without your consent, except in the following cases:

  • When required by law or court order.
  • When necessary to protect our rights, safety or that of our users.
  • When this is necessary in the context of fraud prevention or act or depending on the circumstances of an act committed by a person.
  • In the event of mergers, acquisitions or sale of all or portions of our assets, your personal information may be transferred to these specific third parties.

Transfer of personal information abroad

We sometimes use service providers located outside of Canada (including outside the province of Quebec) to carry out certain specific mandates in the normal course of our business. Therefore, it is possible that certain personal information about you may be transferred to locations other than your province, territory, state or country of residence.

In such a case, we ensure that the personal information is transferred to countries that have received a compliance decision from the competent authority, or that the personal information is adequately protected by technical, organizational, contractual or other appropriate legal means.

Security of personal information

We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, alteration or destruction.

Retention of personal information

We retain your personal information for as long as necessary to fulfill the purposes set out in this policy, unless a longer retention period is required by law.

Destruction of personal information

We will securely destroy personal information received at the end of the retention period, or when the personal information is no longer required.

However, in certain cases and for serious and legitimate purposes, such as for statistical data or otherwise, we could anonymize (that is to say: make it impossible to identify the person through information, and this, irreversibly and permanently) personal information. This procedure will make it impossible to trace the individual linked to the intelligence. The rest of the data will be destroyed in accordance with the previous paragraph.

Link to a third party site

We would like to inform you that the policy does not apply to other third-party websites which can be accessed from links on our internet pages. We are not and cannot be responsible for these third party sites, their content, access or the way in which they may use your personal information.

Therefore, any personal information that you transmit through these third-party websites is subject to their own confidentiality and/or privacy policy. It is your responsibility to review these policies on third-party websites.

Using Google Inc. products

ReCAPTCHA

We may use Google Inc.’s (Google) ReCAPTCHA product to protect form entries on our website. This system is used to check whether the data entered on our site (contact form) was entered by a human or by an automated program in order to avoid malicious use. For more information, we invite you to consult the Google reCAPTCHA website as well as to read their own policies.

By using the reCAPTCHA service, you consent to Google’s processing of data about you in the manner and for the purposes set out in their policies.

Google Analytics

We may use the Google Analytics product from Google Inc. (Google) for the purposes of improving the experience and analyzing our customers. For more information, we invite you to consult the Google Analytics website as well as to read their own policies.

By using our website, you consent to Google’s processing of data about you in the manner and for the purposes set out in their policies. For any information to this effect, please contact our manager in the Contact section below.

Your rights

In accordance with the APPIPS and other applicable laws, you have the right to request access, rectification, deletion or portability of your personal information. To exercise these rights or ask questions about our Privacy Policy, please contact us at info@spcaroussillon.com.

You have certain rights regarding your personal information, including:

  • The right to access your personal information.
  • The right to correct your personal information if it is inaccurate.
  • The right to withdraw your consent at any time when the personal information transmitted was based on your consent.
  • The right to change your communication preferences
  • The right to request deletion of your personal information, subject to legal obligations.
  • The right to object to the processing of your personal information in certain circumstances.

Contacts

Any questions or concerns regarding this policy or about the collection, use or disclosure of your personal information can be addressed by using the personal information access form accessible from the footer of the website of the SPCA Roussillon.

You can also write to us at the following address:

Pierre Bourbonnais, Managing Director
info@spcaroussillon.com | 450 638-9698
80 Goodfellow Street
Delson, QC J5B 1V4

We thank you for your trust in the SPCA Roussillon and your interest in the protection of your privacy.

Changes to the Privacy Policy

We reserve the right to modify this policy at any time. Any changes will be posted on our website with an updated revision date.

By continuing to use our Services after changes are posted, you accept the terms of the revised or modified policy.

We thank you for your trust in the SPCA Roussillon for the protection of your personal information.

Date of last update: 03/15/2024
Entry into force policy: 03/15/2024

Contact Details:
Pierre Bourbonnais, Managing Director
info@spcaroussillon.com | 450 638-9698
80 Goodfellow Street
Delson, QC J5B 1V4