Customer Service – Adoption Request Management

Employment Type: Part-time position including weekends (5 working days every two weeks, including every other Friday as well as weekends; other scheduling options may be discussed). Opportunity to obtain additional hours by providing vacation and leave coverage. Possibility of obtaining a position with more hours in the future. Long-term employment.

Schedule: 9:00 a.m. to 6:00 p.m. on weekdays and 9:00 a.m. to 5:00 p.m. on weekends.

Address: 80 Goodfellow Street, Delson, QC J5B 1V4

Start Date: To be discussed

Salary: $19/hour

Are you interested in the position?

Send your resume to m.bergeron@spcaroussillon.com along with a cover letter briefly explaining what motivates you about our mission.

** Thank you for your interest in our shelter, the SPCA Roussillon. We receive a large number of applications and, although we are grateful for each one, it is unfortunately not possible for us to respond to everyone individually. Therefore, only candidates whose applications have been selected will be contacted. **

Job Description:

  • Follow all shelter biosecurity protocols at all times.
  • Respond to emails, phone calls, messages, and voicemails.
  • Advise, inform, and support individuals throughout the adoption process.
  • Provide pre- and post-adoption guidance to adopters.
  • Review, assess, and approve adoption applications.
  • Create files for prospective adopters and ensure that their profile matches the needs of the animal concerned.
  • Manage adoption-related appointments.
  • Post animals available for adoption on the website and Facebook page.
  • Manage and update web platforms related to adoptions, including animal profiles and photos.
  • Perform any other related duties associated with your responsibilities or as requested by management.

Qualifications and Skills:

  • Must be 18 years of age or older.
  • Thoroughness and ability to work independently.
  • Strong organizational and prioritization skills.
  • Comfortable working with animals and genuine interest in the animal welfare field.
  • Strong communication and customer service skills.
  • Experience in the animal welfare field or in a similar position (an asset).
  • Ability to communicate effectively in both French and English, both verbally and in writing, in order to provide quality service to clients.
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