Customer service attendant (full time)
Employment Type: Full-time / Permanent / Every other weekend, day shift / weekday schedule from 12 p.m. to 9 p.m.
Address: 80 Goodfellow Street, Delson, QC J5B 1V4
Start Date: No positions available at the moment
Salary: $18.50/hour
Are you interested in the position?
Send your resume to m.bergeron@spcaroussillon.com along with a cover letter briefly explaining what motivates you about our mission.
** Thank you for your interest in our shelter, the SPCA Roussillon. We receive a large number of applications and, although we are grateful for each one, it is unfortunately not possible for us to respond to everyone individually. Therefore, only candidates whose applications have been selected will be contacted. **
Position Summary:
We are looking for someone to join our team as a Customer Service Receptionist. The goal of this position is to provide excellent customer service while contributing to the well-being of the animals.
Job Description:
- Always comply with all biosafety protocols in effect at the shelter.
- Warmly welcome citizens who come to the shelter and respond to their needs.
- Manage the intake of animals brought in by citizens (surrenders, stray animals, trap captures, wildlife).
- Assist citizens in the process of reclaiming their animals.
- Guide potential adopters throughout the adoption process and complete transactions.
- Ensure that the maintenance of cat rooms and the area dedicated to small domestic animals is carried out properly and in accordance with established protocols.
- Update profiles of animals available for adoption.
- Inform, supervise, and support volunteers and foster families.
- Actively participate in maintenance, cleaning, and laundry tasks for the facilities.
- Monitor the general health condition of cats in intake areas and report any abnormalities.
- Stock items for sale, ensure proper presentation, and manage received donations.
- Contribute to managing the shelter’s social media to attract new adopters and promote animals available for adoption.
- Perform any other related tasks connected to the responsibilities of the position or requested by management.
Required Qualifications:
- Must be 18 years of age or older.
- Training in an animal-related field (an asset).
- Availability to work every other weekend.
- Caring and respectful attitude toward all types of animals.
- At least one year of relevant experience in a similar position (an asset).
- Strong observational skills, attention to detail, and reliability in task execution.
- Comfortable working in an environment with domestic animals, exotic animals, and wildlife.
- Ability to communicate effectively in both French and English, orally and in writing, in order to provide quality service to both French- and English-speaking clients.